1. Introduction

This Refund & Cancellation Policy governs the cancellation, refund, and service usage terms applicable to all courses, certifications, training programs, mentorships, bootcamps, and educational services offered by Skill Versed Ltd (“Skill Versed”, “we”, “our”, or “us”).

Skill Versed Ltd is a company registered in England and Wales with its registered office in London, United Kingdom.

This policy applies to all learners, students, users, or customers (“Learner”, “you”, or “your”) who enrol in any paid service, course, certification, training module, mentorship, or educational program offered through our website, platform, or associated communication channels.

By enrolling in any program, making payment, accessing our systems, attending sessions, or using any part of our services, you acknowledge that you have read, understood, and agreed to:

• This Refund & Cancellation Policy;
• Our Terms of Service;
• Our Privacy Policy; and
• Our Academic & Code of Conduct policies.

This policy is drafted in accordance with applicable UK consumer protection laws, including:

• Consumer Rights Act 2015; and
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Statutory 14-Day Cooling-Off Rights

Under UK consumer law, consumers purchasing online digital services generally have the right to cancel within 14 days of purchase.

However, by enrolling in a Skill Versed program and requesting immediate access to digital educational services, you expressly:

• request immediate commencement of services before expiry of the statutory cooling-off period; and
• acknowledge that your cancellation rights may reduce or cease once digital services have been accessed, commenced, or substantially consumed.

This includes, but is not limited to:

• LMS or portal access;
• Onboarding access;
• Live class participation;
• Recorded session access;
• Mentorship allocation;
• Downloadable materials;
• Assignments or assessments;
• Support services; and
• Community/group access.

During enrollment and checkout, learners may be required to confirm expressly:

• Consent for immediate commencement of digital services; and
• Acknowledgement regarding the impact on statutory cancellation rights.

Nothing in this policy limits or excludes any non-excludable consumer rights available under applicable UK law.

3. 30-Day Money-Back Guarantee

Skill Versed Ltd voluntarily provides a 30-Day Money-Back Guarantee to eligible learners.

This 30-day period is inclusive of:

• The statutory 14-day cooling-off period available under UK consumer law; and
• An additional voluntary refund review period is provided by Skill Versed.

Accordingly, the total refund eligibility window for eligible learners shall not exceed 30 calendar days from the official batch commencement date or the service commencement date, whichever occurs earlier.

This voluntary guarantee is provided as an additional commercial benefit and does not limit any mandatory statutory rights available under applicable UK consumer protection laws.

4. Eligibility Conditions for 30-Day MoneyBack Guarantee

To qualify for the voluntary 30-Day Money-Back Guarantee, learners must satisfy all eligibility requirements below. Failure to comply with any requirement may result in the learner becoming ineligible for refund consideration under this voluntary policy.

A. Mandatory 100% Attendance Requirement

Learners must maintain 100% attendance in:

• All mandatory live classes;
• Workshops;
• Mentoring sessions;
• Doubt-solving sessions;
• Assessments; and
• Scheduled academic activities conducted during the applicable 30-day refund eligibility period.

Any:

• Absence;
• Missed session;
• Repeated late attendance;
• Unauthorised leave; or
• Failure to participate in mandatory live academic activities

may result in disqualification from the voluntary refund eligibility process, except where otherwise required under applicable law or approved under documented exceptional circumstances.

B. Assignment, Project & Coursework Submission Requirement

Learners must:

• Complete;
• Submit; and
• Actively participate in all assignments, projects, assessments, evaluations, and coursework within the officially communicated timelines and deadlines provided by Skill Versed.

For refund eligibility:

• Delayed submissions;
• Incomplete submissions;
• Non-submissions;
• Requests for extensions; or
• Missed deadlines

may render the learner ineligible for the 30-Day Money-Back Guarantee.

Any academic extension, grace period, or accommodation granted for educational purposes shall not automatically preserve or extend refund eligibility unless expressly confirmed in writing by Skill Versed.

C. Active Participation Requirement

Learners are expected to actively participate in the program in good faith throughout the refund eligibility period.

Skill Versed reserves the right to assess genuine academic participation, including: live class engagement, assignment completion, project participation, mentorship responsiveness, LMS activity, and academic conduct records while reviewing refund eligibility requests.

D. Conduct & Policy Compliance

Learners must:

• Comply with Skill Versed’s Terms of Service;
• Comply with the Academic Integrity Policy;
• Comply with the Code of Conduct; and
• Refrain from plagiarism, abuse, harassment, fraudulent conduct, misconduct, or policy violations.

Violation of company policies may result in:

• Suspension;
• Removal from the program; and/or
• Ineligibility for refund consideration.

E. Program Transfer & Batch Change Restriction

Learners who voluntarily:

• Transfer to another batch;
• Switch programs or courses;
• Defer enrollment; or
• Materially alter their enrollment structure

may become ineligible for the 30-Day Money-Back Guarantee.

5. Refund Request Submission Window

Refund requests under the 30-Day Money-Back Guarantee must:

• Be submitted in writing to support@skillversed.com;
• Be submitted only after completion of the applicable 30-day eligibility period; and
• Be submitted within the following 03 calendar days, including working days, weekends, and public holidays.

Example: If the 30-day period concludes on 30 June, the refund request must be submitted no later than 3 July at 11:59 PM UK time.

Refund requests submitted after expiry of the applicable 03-day submission window shall generally not be eligible for consideration under this voluntary refund policy, except where otherwise required under applicable law.

6. Required Refund Request Information

Refund requests must include:

• Full Name;
• Enrollment ID;
• Registered Email Address;
• Course or Program Name;
• Enrollment Date;
• Payment Method;
• Detailed Reason for Refund Request, and
• Any supporting documents requested by Skill Versed.

Incomplete submissions may delay or affect the refund eligibility review.

Skill Versed may request:

• Additional verification documents;
• Identity confirmation;
• Payment verification; or
• Participation in a verification call before processing a refund request.

7. Service Commencement & Operational Records

For legal, operational, compliance, and payment-processing purposes, services shall be considered commenced upon the earliest occurrence of any of the following:

• LMS or student portal login;
• Onboarding communication;
• Live or recorded class access;
• Mentor/support allocation;
• Access to downloadable materials;
• Assignment access;
• Support access;
• Dashboard access;
• Community/group participation; or
• Any use of the educational services provided.

Skill Versed maintains operational and system-generated records, including:

• Login timestamps;
• Attendance logs;
• Assignment submissions;
• Communication history;
• IP/device activity;
• Academic progress records;
• Support interactions; and
• LMS usage analytics.

Such records may be used as primary evidence for:

• Eligibility verification;
• Refund evaluation;
• Fraud prevention;
• Dispute resolution;
• Payment processor investigations; and
• Chargeback defence procedures.

8. Non-Refundable Circumstances

• Failure to maintain mandatory attendance requirements;
• Failure to complete mandatory coursework or assignments;
• Delayed or incomplete submissions;
• Policy violations or misconduct;
• Plagiarism or academic dishonesty;
• Abusive behaviour toward staff, mentors, or learners;
• Submission of refund requests outside the applicable refund window;
• Voluntary withdrawal after expiry of the 30 days;
• Provision of false or misleading information;
• Misuse of educational resources or support systems; or
• Substantial consumption of services beyond reasonable evaluation usage.

Nothing in this section excludes any rights which cannot legally be excluded under applicable law.

9. Refund Review & Processing

All refund requests are reviewed internally by the Refund Review Team of Skill Versed Ltd.

The review process may include verification of:

• Attendance records;
• Coursework completion;
• Assignment submissions;
• Academic participation;
• Communication records;
• Policy compliance;
• LMS usage history and
• Submitted documentation.

Learners will generally receive a written response within 10 business days after submission of all required information and documents.

If approved:

• Refunds shall be processed only to the bank account details if approved for refunds.
• Refund processing may take up to 45 business days, depending on banks, payment processors, compliance checks, and verification procedures.

Refund determinations are made in accordance with:

• Applicable UK consumer laws;
• Internal operational standards; and
• Verified participation and usage records.

10. Chargebacks & Payment Disputes

Learners are encouraged to contact Skill Versed directly before initiating a chargeback or payment dispute.

Where a chargeback or dispute is initiated, Skill Versed reserves the right to provide supporting evidence to payment processors, banks, financial institutions, or dispute authorities, including:

• Enrollment records;
• Consent logs;
• LMS access logs;
• Attendance records;
• Communication history;
• Support interactions;
• Signed agreements; and
• Service usage records.

Fraudulent or abusive chargeback activity may result in:

• Suspension of access;
• Account restrictions;
• Recovery proceedings; or
• Reporting to payment processors where legally permitted.

11. Instalment Plans & Payment Obligations

Where learners enroll through instalment plans, financing arrangements, deferred payment plans, or partial payment structures:

• Commencement of services constitutes acceptance of the applicable payment obligations;
• Discontinuation of participation does not automatically cancel outstanding dues for services already rendered; and
• Approved refunds, if any, shall be calculated strictly in accordance with this policy and applicable law.

12. Career Outcome & Learner Eligibility Disclaimer

Skill Versed provides structured career support, interview preparation, and placement assistance opportunities for eligible learners pursuing international career pathways, including opportunities in the UK market.

While Skill Versed may facilitate employer connections, profile shortlisting, and interview scheduling with hiring partners and recruiters for eligible candidates who qualify the terms and conditions stated for placements.

Learners expressly acknowledge and agree that:

• Eligibility for placement assistance, interview opportunities, or placement guarantee programs shall remain subject to successful completion of the program requirements, assessments, attendance criteria, behavioural standards, documentation verification, and other applicable terms communicated by the Company;
• Hiring decisions are made solely by third-party recruiters and employers based on their independent evaluation processes;
• Final selection depends upon the learner’s individual skills, communication, technical competency, interview performance, professionalism, consistency, and prevailing market conditions; and
• Skill Versed’s responsibility, where applicable, shall be limited to facilitating career support services and arranging interview opportunities with potential employers, whereas the ultimate employment outcome shall depend upon the learner’s own performance and selection by the recruiter/company.

13. Exceptional Circumstances

Skill Versed may, at its reasonable discretion, consider refund or accommodation requests arising from exceptional circumstances, including:

• Natural disasters;
• Force majeure events; or
• Other significant unforeseen situations.

Relevant supporting documentation may be required.

Each case shall be reviewed individually based on:

• Fairness;
• Available evidence;
• Operational feasibility; and
• Applicable legal obligations.

14. Policy Updates

Skill Versed reserves the right to update, amend, or modify this policy periodically to:

• Maintain legal compliance;
• Improve operational clarity;
• Prevent misuse; or
• Reflect changes in services or business operations.

Updated versions shall become effective upon publication on the official website.

15. Governing Law & Jurisdiction

This policy shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required under mandatory consumer protection laws.

16. Contact Information

For refund, cancellation, billing, or policy-related queries, please contact:

📧 support@skillversed.com

🌐 www.skillversed.com